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Performance Pledge

Vision    Guiding Values    Mission

Academic Unit / Academic Support and Administrative Units Service Item Service Indicators Expected Achievement Rate (%);
Registry Testimonial 3 working days 90%
Academic transcript 5 working days 90%
Request for deferment of study A notification will be sent to the applicant within 7 working days upon receipt of written approval from Academic Units 90%
Declaration for class attendance 7 working days 90%
Declaration for examination 3 working days 90%
Seniors Academy Declaration of attendance/registration 3 working days 100%
Centre for Gaming and Tourism Studies Declaration of attendance/registration 5 working days 90%
Finance Office Receipt of fees Completed within 3 minutes upon submission of all necessary documents 90%
Library Borrower’s card/reader’s card application/lost card replacement 3 working days 95%
Student Affairs Office Assistance to announce job offer information 3 working days 90%
Student locker application Completed within 5 minutes upon applicant confirming the allocation of locker request from the system 100%
Hostel relocation application Result will be announced within 20 working days upon receipt of ‘Letter of Intent’ concerning hostel relocation 90%
Faculty of Languages and Translation Putonghua proficiency test exam notification 5 working days after payment deadline 90%
Campus Maintenance and Development Office Rent/borrow venue application Reply within 25 working days upon receipt of the application 90%
Rent/borrow venue application Payment notice: 2 working days after usage 90%

Contact Us

Unit Name Office Hours Phone Fax Email
Registry Monday to Friday: 09:00-19:00
Closed on Saturdays, Sundays and Public Holidays

* Office hours during student holidays:
Monday to Thursday: 09:00-17:45
Friday: 09:00-17:30
(853) 8599 6111 / 6103 (853) 2852 3746 registry@mpu.edu.mo
Seniors Academy Monday to Thursday: 09:00-13:00; 14:30-17:45
Friday: 09:00-13:00; 14:30-17:30
Closed on Saturdays, Sundays and Public Holidays
(853) 8599 6618 (853) 2870 3463 acs@mpu.edu.mo
Centre for Gaming and Tourism Studies Monday to Friday: 09:00-19:00
Closed on Saturdays, Sundays and Public Holidays
(853) 2883 9648 (853) 2883 6321 cjt@mpu.edu.mo
Finance Office Monday to Thursday: 09:00-17:45
Friday: 09:00-17:30
Closed on Saturdays, Sundays and Public Holidays
(853) 8599 6106 / 6183 (853) 2853 0704 gf@mpu.edu.mo
Library Main Library
Monday to Friday: 09:00-22:00
Saturday & Sunday: 09:00-23:00
Closed on Public Holidays

Library (Taipa Campus)
Monday to Friday: 09:00-20:00
Saturday & Sunday: 09:00-23:00
Closed on Public Holidays

* Details of opening hours during the semester breaks are announced in advance on the Library homepage and also posted at the entrance to the Library.
(853) 8599 6241 / 6708 (853) 2870 2076 library@mpu.edu.mo
Student Affairs Office Monday to Thursday: 09:00-13:00; 14:30-17:45
Friday: 09:00-13:00; 14:30-17:30
Closed on Saturdays, Sundays and Public Holidays
(853) 8599 6203 (853) 2870 6747 sao@mpu.edu.mo
Faculty of Languages and Translation Monday to Thursday: 09:00-13:00; 14:30-17:45
Friday: 09:00-13:00; 14:30-17:30
Closed on Saturdays, Sundays and Public Holidays
(853) 8599 6533 (853) 2852 6535 flt@mpu.edu.mo
Campus Maintenance and Development Office Monday to Thursday: 09:00-13:00; 14:30-17:45
Friday: 09:00-13:00; 14:30-17:30
Closed on Saturdays, Sundays and Public Holidays
(853) 8599 6223 (853) 2853 0766 dmdc@mpu.edu.mo

 

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