Performance Pledge
Vision Guiding Values Mission
| Teaching Unit / Administrative Department | Service Item | Service Indicators | Expected Achievement Rate (%); |
|---|---|---|---|
| Registry | Testimonial | 3 working days | 90% |
| Academic transcript | 5 working days | 90% | |
| Request for deferment of study | A notification will be sent to the applicant within 7 working days upon receipt of written approval from Academic Units | 90% | |
| Declaration for class attendance | 7 working days | 90% | |
| Declaration for examination | 3 working days | 90% | |
| Seniors Academy | Declaration of attendance/registration | 3 working days | 100% |
| Centre for Gaming and Tourism Studies | Declaration of attendance/registration | 5 working days | 90% |
| Finance Office | Receipt of fees | Completed within 3 minutes upon submission of all necessary documents | 90% |
| Library | Borrower’s card/reader’s card application/lost card replacement | 3 working days | 95% |
| Student Affairs Office | Assistance to announce job offer information | 3 working days | 90% |
| Student locker application | Completed within 5 minutes upon applicant confirming the allocation of locker request from the system | 100% | |
| Hostel relocation application | Result will be announced within 20 working days upon receipt of ‘Letter of Intent’ concerning hostel relocation | 90% | |
| Faculty of Languages and Translation | Putonghua proficiency test exam notification | 5 working days after payment deadline | 90% |
| Campus Maintenance and Development Office | Rent/borrow venue application | Reply within 25 working days upon receipt of the application | 90% |
| Rent/borrow venue application | Payment notice: 2 working days after usage | 90% |
Contact Us
| Unit Name | Office Hours | Phone | Fax | |
|---|---|---|---|---|
| Registry | Monday to Friday: 09:00-19:00 | (853) 8599 6111 / 6103 | (853) 2852 3746 | registry@mpu.edu.mo |
| Seniors Academy |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 |
(853) 8599 6618 | (853) 2870 3463 | acs@mpu.edu.mo |
| Centre for Gaming and Tourism Studies |
Monday to Friday: 09:00-19:00 Address: Taipa Campus, Macao Polytechnic University, Avenida Padre Tomás Pereira, Taipa, Macao, China |
(853) 2883 9648 | (853) 2883 6321 | cjt@mpu.edu.mo |
| Finance Office |
Monday to Thursday: 09:00-17:45 Friday: 09:00 – 17:30 |
(853) 8599 6106 / 6183 | (853) 2853 0704 | gf@mpu.edu.mo |
| Library |
Monday to Friday: 09:00-22:00 Saturday & Sunday: 12:00-20:00 The Library will be closed on public holidays. Details of opening hours during the semester breaks are announced in advance on the Library homepage and also posted at the entrance to the Library. |
(853) 8599 6241 / 6708 | (853) 2870 2076 | library@mpu.edu.mo |
| Student Affairs Office |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 |
(853) 8599 6203 / 6121 / 6463 | (853) 2870 6747 | sao@mpu.edu.mo |
| Faculty of Languages and Translation |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 |
(853) 8599 6533 | (853) 2852 6535 | flt@mpu.edu.mo |
| Campus Maintenance and Development Office |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 |
(853) 8599 6223 / 6499 | (853) 2853 0766 | dmdc@mpu.edu.mo |