Performance Pledge
Vision Guiding Values Mission
| Academic Unit / Academic Support and Administrative Units | Service Item | Service Indicators | Expected Achievement Rate (%); |
|---|---|---|---|
| Registry | Testimonial | 3 working days | 90% |
| Academic transcript | 5 working days | 90% | |
| Request for deferment of study | A notification will be sent to the applicant within 7 working days upon receipt of written approval from Academic Units | 90% | |
| Declaration for class attendance | 7 working days | 90% | |
| Declaration for examination | 3 working days | 90% | |
| Seniors Academy | Declaration of attendance/registration | 2 working days | 100% |
| Centre for Gaming and Tourism Studies | Declaration of attendance/registration | 4 working days | 90% |
| Finance Office | Receipt of fees | Completed within 3 minutes upon submission of all necessary documents | 90% |
| Library | Borrower’s card/reader’s card application/lost card replacement | 3 working days | 95% |
| Student Affairs Office | Assistance to announce job offer information | 3 working days | 90% |
| Student locker application | Completed within 5 minutes upon applicant confirming the allocation of locker request from the system | 100% | |
| Hostel relocation application | Result will be announced within 20 working days upon receipt of ‘Letter of Intent’ concerning hostel relocation | 90% | |
| Faculty of Languages and Translation | Putonghua proficiency test exam notification | 5 working days after payment deadline | 90% |
| Campus Maintenance and Development Office | Rent/borrow venue application | Reply within 25 working days upon receipt of the application | 90% |
| Rent/borrow venue application | Payment notice: 2 working days after usage | 90% |
Contact Us
| Unit Name | Office Hours | Phone | Fax | |
|---|---|---|---|---|
| Registry |
Monday to Friday: 09:00-19:00 Closed on Saturdays, Sundays and Public Holidays
* Office hours during student holidays:
Monday to Thursday: 09:00-17:45 Friday: 09:00-17:30 |
(853) 8599 6111 / 6103 | (853) 2852 3746 | registry@mpu.edu.mo |
| Seniors Academy |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 Closed on Saturdays, Sundays and Public Holidays |
(853) 8599 6618 | (853) 2870 3463 | acs@mpu.edu.mo |
| Centre for Gaming and Tourism Studies |
Monday to Friday: 09:00-19:00 Closed on Saturdays, Sundays and Public Holidays |
(853) 2883 9648 | (853) 2883 6321 | cjt@mpu.edu.mo |
| Finance Office |
Monday to Thursday: 09:00-17:45 Friday: 09:00-17:30 Closed on Saturdays, Sundays and Public Holidays |
(853) 8599 6106 / 6183 | (853) 2853 0704 | gf@mpu.edu.mo |
| Library |
Main Library Monday to Friday: 09:00-22:00 Saturday & Sunday: 09:00-23:00 Closed on Public Holidays Library (Taipa Campus) Monday to Friday: 09:00-20:00 Saturday & Sunday: 09:00-23:00 Closed on Public Holidays
* Details of opening hours during the semester breaks are announced in advance on the Library homepage and also posted at the entrance to the Library.
|
(853) 8599 6241 / 6708 | (853) 2870 2076 | library@mpu.edu.mo |
| Student Affairs Office |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 Closed on Saturdays, Sundays and Public Holidays |
(853) 8599 6203 | (853) 2870 6747 | sao@mpu.edu.mo |
| Faculty of Languages and Translation |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 Closed on Saturdays, Sundays and Public Holidays |
(853) 8599 6533 | (853) 2852 6535 | flt@mpu.edu.mo |
| Campus Maintenance and Development Office |
Monday to Thursday: 09:00-13:00; 14:30-17:45 Friday: 09:00-13:00; 14:30-17:30 Closed on Saturdays, Sundays and Public Holidays |
(853) 8599 6223 | (853) 2853 0766 | dmdc@mpu.edu.mo |