This paper seeks to contribute to public policy formulation and to attract more attention to the development of higher education in Macau by sharing the experiences and challenges of formulating and implementing the quality assurance (QA) system for the Computing Programme at the Macao Polytechnic Institute. This system eventually enabled the Programme to become the first bachelor degree programme to attain the status of higher education academic accreditation in Macao by the Institution of Engineering and Technology (IET). However, we do not consider ourselves yet to have achieved totally satisfactory QA practices, especially being self-critical and reflective, and the need for continuous improvement being some important lessons learnt in the process.

Cora Lai
Dr. Cora Lai received Mathematics for Commerce/Computer Science degree from York University in Canada and the Doctor of Business Administration degree from the University of New Castle in Australia in 2008. She has been an Associate Professor for the Computer Studies/ Computing program at the Macao Polytechnic Institute since 2001. Her research interests include e-commerce/m-commerce, e-government/m-government, strategic use of IT in socio-economic development.

Rita Tse
Dr. Rita Tse received a Math/Computer Science degree from UCLA and her PhD degree from Hull University in 2004. Since 2006 she has been the Coordinator of the Computer Studies/Computing Program at the Macao Polytechnic Institute. Her current research interests include Ubiquitous Computing, Urban Sensing, Social Network-based Sensing, Casino Gaming Systems, and Course Design and Development.