In response to the 3+3+4 education reform in Hong Kong, a three-year English language enhancement programme has been launched to serve around 10, 000 undergraduates at a local university since 2012. Alongside it, a comprehensive quality assurance mechanism with student-centred processes has also been put in place. This paper outlines the said quality assurance framework and highlights how student voice has interacted with the offering department and teaching staff to ensure the quality of the programme and corresponding learning experiences. It also underscores how ongoing student engagement in the process has led to timely programme improvement that addresses learners’ needs.

Jose Lai
Director of the English Language Teaching Unit of The Chinese University of Hong Kong. In addition to the general management of the Unit, she also oversees the development and implementation of the ELTU curricula. Externally, she also serves as editor and reviewer of academic journals, external reviewer of various language programmes, Subject Specialist for the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ), and invited speaker at conferences. Her professional interests include (1) learner autonomy and self-directed language learning; (3) language awareness and reflective learning; and (4) curriculum development, programme evaluation and quality assurance.

Yan Xue
Ms Yan Xue has been working as the Research Assistant in the English Language Teaching Unit at The Chinese University since 2013. Her current research interests include quality assurance in higher education, higher education policy, curriculum studies and research methods.