Relatórios Anuais da Carta de Qualidade
Performance Pledge Achievement Rate Annual Report 2024
|
Seq |
Academic Units / Academic Support and Administrative Departments |
Service Item |
Service Indicators |
Actual Achievement Rate (%) |
|---|---|---|---|---|
|
|
Registry |
Testimonial |
3 working days |
100% |
|
|
Academic Transcript |
5 working days |
100% |
|
|
|
Request for deferment of study |
A notification will be sent to the applicant within 7 working days upon receipt of written approval from Academic Units |
100% |
|
|
|
Declaration for class attendance |
7 working days |
100% |
|
|
|
Declaration for Examination |
3 working days |
100% |
|
|
|
Seniors Academy |
Declaration of attendance/registration |
3 working days |
100% |
|
|
Centre for Gaming and Tourism Studies |
Declaration of attendance/registration |
5 working days |
---* |
|
|
Finance Office |
Receipt of fees |
Completed within 3 minutes upon submission of all necessary documents |
98.51% |
|
|
Library |
Borrower' s card/reader' s card application/lost card replacement |
3 working days |
100% |
|
|
Student Affairs Office |
Assistance to announce job offer information |
3 working days |
100% |
|
|
Student locker application |
Completed within 5 minutes upon applicant confirming the allocation of locker request from the system |
100% |
|
|
|
Hostel relocation application |
Result will be announced within 20 working days upon receipt of 'Letter of Intent' concerning hostel relocation |
100% |
|
|
|
Faculty of Languages and Translation |
Putonghua proficiency test exam notification |
5 working days after payment deadline |
100% |
|
|
Campus Maintenance and Development Office |
Rent/borrow venue application |
Reply within 25 working days upon receipt of the application |
100% |
|
|
Rent/borrow venue application |
Payment notice: 2 working days after usage |
100% |
* No service application was received
Performance Pledge Achievement Rate Annual Report 2023
|
Seq |
Academic Units / Academic Support and Administrative Departments |
Service Item |
Service Indicators |
Actual Achievement Rate (%) |
|---|---|---|---|---|
|
|
Registry |
Testimonial |
3 working days |
100% |
|
|
Academic Transcript |
5 working days |
100% |
|
|
|
Request for deferment of study |
A notification will be sent to the applicant within 7 working days upon receipt of written approval from Academic Units |
100% |
|
|
|
Declaration for class attendance |
7 working days |
100% |
|
|
|
Declaration for Examination |
3 working days |
100% |
|
|
|
Seniors Academy |
Declaration of attendance/registration |
3 working days |
100% |
|
|
Centre for Gaming and Tourism Studies |
Declaration of attendance/registration |
5 working days |
---* |
|
|
Finance Office |
Receipt of fees |
Completed within 3 minutes upon submission of all necessary documents |
99.6% |
|
|
Library |
Borrower' s card/reader' s card application/lost card replacement |
3 working days |
100% |
|
|
Student Affairs Office |
Assistance to announce job offer information |
3 working days |
97% |
|
|
Student locker application |
Completed within 5 minutes upon applicant confirming the allocation of locker request from the system |
100% |
|
|
|
Hostel relocation application |
Result will be announced within 20 working days upon receipt of 'Letter of Intent' concerning hostel relocation |
100% |
|
|
|
Faculty of Languages and Translation |
Putonghua proficiency test exam notification |
5 working days after payment deadline |
100% |
|
|
Campus Maintenance and Development Office |
Rent/borrow venue application |
Reply within 25 working days upon receipt of the application |
96% |
|
|
Rent/borrow venue application |
Payment notice: 2 working days after usage |
100% |
* No service application was received
Performance Pledge Achievement Rate Annual Report 2022
|
Seq |
Academic Units / Academic Support and Administrative Departments |
Service Item |
Service Indicators |
Actual Achievement Rate (%) |
|---|---|---|---|---|
|
|
Registry |
Testimonial |
3 working days |
100% |
|
|
Academic Transcript |
5 working days |
100% |
|
|
|
Request for deferment of study |
A notification will be sent to the applicant within 7 working days upon receipt of written approval from Academic Units |
100% |
|
|
|
Declaration for class attendance |
7 working days |
100% |
|
|
|
Declaration for Examination |
3 working days |
100% |
|
|
|
Seniors Academy |
Declaration of attendance/registration |
3 working days |
---* |
|
|
Centre for Gaming and Tourism Studies |
Declaration of attendance/registration |
5 working days |
100% |
|
|
Finance Office |
Receipt of fees |
Completed within 3 minutes upon submission of all necessary documents |
98.97% |
|
|
Library |
Borrower's card/reader's card application/lost card replacement |
3 working days |
100% |
|
|
Student Affairs Office |
Assistance to announce job offer information |
3 working days |
100% |
|
|
Student locker application |
Completed within 5 minutes upon applicant confirming the allocation of locker request from the system |
100% |
|
|
|
Hostel relocation application |
Result will be announced within 20 working days upon receipt of 'Letter of Intent' concerning hostel relocation |
100% |
|
|
|
Faculty of Languages and Translation |
Putonghua proficiency test exam notification |
5 working days after payment deadline |
100% |
|
|
Campus Maintenance and Development Office |
Rent/borrow venue application |
Reply within 25 working days upon receipt of the application |
94% |
|
|
Rent/borrow venue application |
Payment notice: 2 working days after usage |
100% |
* No service application was received